In a recent global survey of SMEs, 47% indicated increasing customer expectations, fluctuating demand and self service empowerment as trends most affecting their business today.

Most Australian SMEs believe good customers are hard to find and even harder to retain, with survey after survey indicating that one of the key reasons that customers change suppliers is because they feel undervalued. The reasons for this range from poor customer service, to poor communications, and a lack of understanding of their needs right through to feeling completely ignored. Many of the reasons why SME’s lose customers can be avoided by using a Customer Relationship Management solution such as Sage CRM.

Sage CRM

Sage CRM is Sage’s best of breed Web-enabled CRM solution designed to run stand-alone or fully integrated to Sage X3 and Sage 300. It offers advanced workflow, configuration and customisation capabilities to best reflect your way of doing business and so you can automate and manage your business processes for optimum sales, customer service, account management and support. Sage CRM not only manages the sales force automation aspect of your business with its brilliant apps for iPads, iPhones and android devices, sales opportunity funnel and forecasting, it also manages your marketing campaigns, events, and tele-marketing.

Sage CRM offers Web form to CRM automation and brilliant Microsoft Outlook integration to synchronize appointments, emails, tasks, and contacts and in turn to help staff utilize their mobile devices by making accurate customer and supplier data available wherever your business takes you.

Sage eMkt provides you with advanced eDM capabilities supported by Google analytics, campaign statistics and powerful drip marketing capabilities to help drive sales.

Flexible development

Whether you’re just starting your business or already have several hundred employees, Sage CRM can help accelerate your business success. Sage CRM is available as a subscription or a traditional license purchase.

As a web enabled application your people will have mobile access to client, sales, inventory and account information any time and on any mobile device or from your desktop

Industry Solutions

Sage CRM is used by a wide variety of industries including professional and sporting membership organizations, technical service providers, RTO’s, the non profit, aged care, and the education sector to name a few industries. The Sage CRM system is essentially a development platform that has been used to deliver solutions to companies as diverse as car rental firms, legal firms, event managers and universities. Flexible, intuitive and powerful Sage CRM has the ability to transform the way you take your business to market whether your a wholesale distributor, manufacturer or provider of services.

One of the world’s most successful CRM solutions

More than 14,000 organisations in 70 countries use Sage CRM software to manage their critical sales, marketing and customer service activities every day. With a choice of deployment options, Sage CRM is the solution that can meet the needs of your business and accelerate your business growth, starting right now. CitySoft can help you successfully integrate Sage CRM into your daily business processes whilst helping manage staff adoption and acceptance of Sage CRM.