Digital Change Management

Why discipline & experience counts in Digital Change Management

So, you have reached the point where you know you need to put your business though a Digital Transformation.

It’s a brave but often necessary decision by any Executive to initiate change management using technology to improve business process across the Enterprise. The rewards in winning new customers, cutting supply chain costs, and improving efficiency can dramatically improve profits year after year and lift Enterprise Value.

Equally, initiating change without knowledge and skill in the design stage can do deep damage to a business. The best software in the World poorly delivered by the consulting firm will never deliver the business benefits purchasers expect to receive from their investment.

Having both the right application for your business and partnering with the right consulting firm who have a proven project methodology, the experience and disciplines required to successfully introduce a new business system will ensure you achieve your business transformation program goals.

CitySoft has spent many years developing our project processes and creating a project methodology that will ensure our clients get the results they are looking for. That’s why growing small to medium sized businesses and sophisticated mid to large size enterprises bring their project to CitySoft.

CitySoft do not promise opportunistic, back of the envelope, off the cuff project pricing quotes, because to do so, is always the first step in the wrong direction; fraught with commercial risk.

What CitySoft does promise you is a thorough, well documented and planned Enterprise Solution Design service that details each and every aspect of your project relating to time, cost and scope. Our project process will frame every requirement across all business process areas and will respond with a detailed solution that respects the people, process and application product competencies involved. We will consider with you all the various opportunities for improvement in efficiency, management visibility, and business intelligence, with a keen focus at all times on the velocity and ease of your customers doing business with you at the lowest economic cost.  

Our solution responses do not stop at the standard configuration of the software application platform. Our technical team look to enhance the solution design with intelligent workflows, notifications, approval processes, interfaces, reports, data conversions, web services interfaces, customizations – whatever is needed to get your Enterprise the exact tailored solution response that delivers you real value.

The Solution Design phase of the project may go through many iterations and play back sessions with subject matter experts in your business across sales, procurement, finance, manufacturing, ecommerce, warehouse management – effectively an end to end review across the entire business.

CitySoft has developed collaborative cloud project tools to facilitate solution knowledge exchange, and evaluation, between client and implementation teams that ensure an audit trail of the Requirements Traceability Matrix. Risk logs and Delay Registers are constantly updated and evaluated by project steering committees. Thorough Enterprise interrogation ensures that the design is sound, and that business margins are not pooled and diluted or confused, but rather distinguished and visible across matters such as products, regions, business performance units and trading currencies.

A quality Solution Design document is the first step in delivering a successful project, at an agreed investment, for defined, deliverable outcomes you can expect and rely upon, by base lining the project in its scope range and depth. This fences the dangers that are fostered by an elastic scope typically resulting from either inexperience, a lack of effort, or a get out of jail consulting firm back door to bill you more for your project.

The final Business System Solution Design document, presented in clear unambiguous English, and requiring your sign off acceptance, ensures that project budget is not wasted configuring, then later reconfiguring something you will never use or try to implement in a crash and burn project cycle that destroys the enthusiasm of your team members, and which creates project fatigue. Decisions can now be made in respect of phased solution delivery, if necessary, ensuring the enterprise does not attempt more change then it can reasonably absorb. Time, investment and scope are now clearly known and owned by all project partners.

Delivering the solution design then becomes a strategic process that we will guide your business through, step by step, with disciplined project governance that de-risks every decision point of the investment. The solution build can begin and is always undertaken by certified and experienced consultants. The user acceptance testing (UAT) follows exacting scripts across every business process in the organization. Solution training of subject matter champions ensures the solution penetrates and propagates through your business in an organic process that fosters solution ownership by all users. Disciplined pre-go live, production dry run dress rehearsal phases flush out matters such as load balancing issues before they threaten the critical points of the go live execution. Together with your project sponsor executive, a detailed toll gate assessment is undertaken, to determine the readiness of the enterprise and the solution for the final cutover. Hypercare provisioning of onsite support consultants ensure responses are immediate, should remedial action become necessary, and the business does not fall behind in daily core transaction processing. Post go live support is in place, and available to direct solution balancing and on-going solution evolution and enhancement that address those improvement areas that only become visible once the solution is transacted and evaluated by all stakeholders.

The end result is a thinking, living intelligence that monitors every heartbeat of your business and executes transactions reliably and efficiently, providing live visibility of all key metrics to the responsible team member.

Experience really counts in the professional services sector of advanced business software. Do not put your business at risk by engaging with inexperienced consulting firms, or consulting firms with no realistic or practiced project methodology. The laid back unstructured approach to delivering sophisticated advanced business software will only lead to investment disappointment, missed opportunities and at worst project abandonment.

CitySoft’s experienced solution architect team will not only help guide you through your Digital Business Transformation project we will be there in support for your entire journey.