Good business systems provide field technicians and consultants the capability to access and enter data, on a wide variety of devices, wherever they may be. Leading to lower costs of service, more accurate data collection and customer billing and improved service delivery and follow-up.

Service reputations are made not just on providing your clients with the right technicians in a timely manner and delivering excellent services to customers but also at the same time delivering cost effective services with maximum productivity. This is where Sage X3 comes into its own.

Sage X3 is an ERP software solution designed to meet the needs of growing and evolving mid-sized business. It recognises your need to manage your resources efficiently. It also understands that you have the same quality data requirements of big business, which is why it provides ‘best of breed’ secure mobile access, through any device with internet access.

With Sage X3, you can capture time and materials on jobs, manage technician workloads and routes and monitor client equipment through its entire lifecycle from sales configuration through commissioning, maintenance, repairs and service requests and later trade-in, recommissioning and re-sale.

Sage X3 allows you to plan visits based on required service skills, existing contracts, sales history, scheduled maintenance, and customer preferences. With Sage X3 mobile capabilities your people can attach pictures to jobs and record supplied services and products for invoicing purposes. Service delivery takes place inside the Sage X3 framework incorporating CRM and ERP activities in a single, uniformed approach to business.

Equally important, the CitySoft team can assist you with Sage X3 technical and functional services to address specific business needs such as volumetric billing, third party billing engine integration, subcontractors, workload management, service requests and project resourcing and other planning, billing and service related business processes.