Do you want to communicate better with customers?
New communication paradigms have changed the way mid-sized organizations communicate with their customers. The expectation of a response time to a customer inquiry is dramatically shorter than ever before. There is also a greater demand on self-service access to information on customers’ orders, projects and accounts. Visibility of information previously considered for internal viewing only is now being demanded and shared with customers and vendors. New technologies including social media and tools such as MailChimp and Sage eMkt are playing a major role in a mid-sized businesses communication strategies.
From a CRM and ERP perspective companies need to empower their people to engage with customers whilst on the move, to satisfy customer requests and fulfill their service expectations. Your staff need visibility to information in a collaborative work space. These client service expectations and information demands make using old mid-sized business systems, often based on holding data in multiple disparate software systems, unrealistic in today’s fast pasted environment.
ERP software solutions such as Sage X3 provide mid-sized business the ability to streamline business and communication processes. With its own CRM or tight integration with Sage CRM, Sage X3 provides your team with the sales, marketing and mobility tools to compete and win. Sage X3 also supports the inclusion of industry specific solutions and technologies within the Sage X3 eco-system, to support your delivery of first class sales, marketing and customer service.
Viewing business software solutions in silos, when the latest generation of ERP software solutions can transform and future proof the way organisations communicate with their customers, is last centuries thinking. The convergence of ERP, CRM, mobile devices, Microsoft applications and the Web make using old technologies redundant. With a Sage system you’ll be able to go where your business takes you whilst delivering superior customer service.